FAQ
Could you benefit from elder mediation services?
您是否可以從長者調解服務中受益？
Use this decision tree to determine if you or someone you care about could benefit from elder mediation services. Elder mediation can help resolve conflicts and address concerns related to the well-being of older adults.
透過這決策樹來確定您或您關心的人是否可以從長者調解服務中受益。長者調解可以幫助解決衝突，並處理與長者福祉相關的問題。
Step 1: Identify the Main Issues (找出主要的事項)
Start by identifying the main issues that might require mediation, such as family disputes, health care arrangements, financial disagreements, or housing decisions.
首先，確定可能需要調解的主要事項，例如家庭糾紛、醫療護理安排、財務分歧或居住安排。
Follow the questions to determine if elder mediation can assist in resolving these challenges.
根據問題進一步回答問題，以確定長者調解是否能幫助解決這些挑戰
Step 2: Consider Involvement (考慮參與者)
Next, consider who should be involved in the mediation process. Depending on the situation, this could include family members, friends, caregivers, or professionals.
接下來，考慮應該參與調解過程的人士。根據情況，這可能包括家庭成員、朋友、照顧者或專業人士。
Step 3: Practical Considerations (實際考量)
Consider practical aspects, such as the older adult’s ability to participate and whether mediation should be conducted in person or virtually.
考慮實際方面，例如長者的參與能力，以及調解應該以面對面或虛擬方式進行。
Step 4: Expected Outcomes (期望的結果)
Clarify what you hope to achieve through mediation, whether it is a binding agreement, a written plan, or improved communication.
明確您希望通過調解達成的目標，例如具約束力的協議、書面計劃或改善的溝通。
Step 5: Next Steps (下一步)
If you think elder mediation might be beneficial, contact HKMS for a free consultation to discuss your needs and start the mediation process.
如果您認為長者調解可能有幫助，請聯絡香港調解學會進行免費諮詢，以討論您的需要並開始調解過程。
If mediation is not necessary, you can explore other support options.
如果調解沒有必要，您還可以探索其他支援選擇。
Are you or someone you care about facing challenges related to the well-being of an older adult?
你或你關心的人是否正面對與長者福祉相關的挑戰？
Step 1: Identify the Main Issues (找出主要的事項)
Family Disputes: Are there disagreements between family members affecting the well-being of an older adult?
家庭糾紛：家庭成員之間是否有影響長者福祉的分歧？
Yes ➡ Elder mediation can help resolve conflicts and promote family unity.
是 ➡ 長者調解可以幫助解決衝突，促進家庭團結。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Health and Medical Care Arrangements: Are there challenges in making or following medical care plans, including dealing with conditions like dementia?
健康和醫療護理安排：在制定或執行醫療護理計劃方面，是否存在挑戰，包括處理認知障礙症等情況？
Yes ➡ Elder mediation can assist in coordinating care plans and decision-making.
是 ➡ 長者調解可以協助協調護理計劃和決策。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Financial Arrangements: Are there disagreements about how to finance the older adult’s care, including managing assets or selling property?
財務安排：是否對如何為長者的護理籌措資金（包括管理資產或出售物業）存在分歧？
Yes ➡ Elder mediation can help create a financial plan that meets the needs of the older adult and the family.
是 ➡ 長者調解可以幫助制定符合長者和家庭需求的財務計劃。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Housing and Living Arrangements: Are there difficulties deciding where the older adult should live (e.g., with family, in a care home)?
住房和生活安排：是否在決定長者應居住地點（例如與家人同住或入住護老院）方面遇到困難？
Yes ➡ Elder mediation can help explore all options and come to an agreement.
是 ➡ 長者調解可以幫助探索所有選擇並達成共識。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Intergenerational Relationships: Are there conflicts arising from differences in values or expectations between generations?
跨代關係：是否因代際間的價值觀或期望不同而產生衝突？
Yes ➡ Elder mediation can help bridge the gap and create a care plan that respects everyone’s views.
是 ➡ 長者調解可以幫助彌合差距，制定尊重所有人觀點的護理計劃。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Step-relatives, Divorced Spouses, and In-laws: Is there tension between step-relatives, ex-spouses, or in-laws affecting the care of the older adult?
繼親、離異配偶和姻親：是否有繼親、前配偶或姻親之間的緊張關係影響到長者的照顧？
Yes ➡ Elder mediation can help manage these relationships and resolve conflicts.
是 ➡ 長者調解可以幫助管理這些關係並解決衝突。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Legal and Financial Planning: Is it necessary to discuss legal matters such as estate planning, inheritance, or power of attorney?
法律和財務規劃：是否需要討論如遺產規劃、繼承或授權書等法律事宜？
Yes ➡ Elder mediation can provide a platform for discussing and resolving these issues.
是 ➡ 長者調解可以提供平台討論和解決這些問題。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Abuse, Safety, and Self-neglect: Are there concerns about elder abuse, safety, or self-neglect?
虐待、安全和自我疏忽：是否有關於長者虐待、安全或自我疏忽的擔憂？
Yes ➡ Elder mediation can help address these concerns, though serious cases may require professional intervention outside of mediation.
是 ➡ 長者調解可以幫助解決這些問題，但嚴重個案可能需要調解以外的專業介入。
No ➡ Elder mediation might not be necessary.
否 ➡ 可能不需要長者調解。
家庭糾紛：家庭成員之間是否有影響長者福祉的分歧？
Yes ➡ Elder mediation can help resolve conflicts and promote family unity.
是 ➡ 長者調解可以幫助解決衝突，促進家庭團結。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Health and Medical Care Arrangements: Are there challenges in making or following medical care plans, including dealing with conditions like dementia?
健康和醫療護理安排：在制定或執行醫療護理計劃方面，是否存在挑戰，包括處理認知障礙症等情況？
Yes ➡ Elder mediation can assist in coordinating care plans and decision-making.
是 ➡ 長者調解可以協助協調護理計劃和決策。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Financial Arrangements: Are there disagreements about how to finance the older adult’s care, including managing assets or selling property?
財務安排：是否對如何為長者的護理籌措資金（包括管理資產或出售物業）存在分歧？
Yes ➡ Elder mediation can help create a financial plan that meets the needs of the older adult and the family.
是 ➡ 長者調解可以幫助制定符合長者和家庭需求的財務計劃。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Housing and Living Arrangements: Are there difficulties deciding where the older adult should live (e.g., with family, in a care home)?
住房和生活安排：是否在決定長者應居住地點（例如與家人同住或入住護老院）方面遇到困難？
Yes ➡ Elder mediation can help explore all options and come to an agreement.
是 ➡ 長者調解可以幫助探索所有選擇並達成共識。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Intergenerational Relationships: Are there conflicts arising from differences in values or expectations between generations?
跨代關係：是否因代際間的價值觀或期望不同而產生衝突？
Yes ➡ Elder mediation can help bridge the gap and create a care plan that respects everyone’s views.
是 ➡ 長者調解可以幫助彌合差距，制定尊重所有人觀點的護理計劃。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Step-relatives, Divorced Spouses, and In-laws: Is there tension between step-relatives, ex-spouses, or in-laws affecting the care of the older adult?
繼親、離異配偶和姻親：是否有繼親、前配偶或姻親之間的緊張關係影響到長者的照顧？
Yes ➡ Elder mediation can help manage these relationships and resolve conflicts.
是 ➡ 長者調解可以幫助管理這些關係並解決衝突。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Legal and Financial Planning: Is it necessary to discuss legal matters such as estate planning, inheritance, or power of attorney?
法律和財務規劃：是否需要討論如遺產規劃、繼承或授權書等法律事宜？
Yes ➡ Elder mediation can provide a platform for discussing and resolving these issues.
是 ➡ 長者調解可以提供平台討論和解決這些問題。
No ➡ Go to the next issue. ⬇
否 ➡ 前往下一個問題。⬇
Abuse, Safety, and Self-neglect: Are there concerns about elder abuse, safety, or self-neglect?
虐待、安全和自我疏忽：是否有關於長者虐待、安全或自我疏忽的擔憂？
Yes ➡ Elder mediation can help address these concerns, though serious cases may require professional intervention outside of mediation.
是 ➡ 長者調解可以幫助解決這些問題，但嚴重個案可能需要調解以外的專業介入。
No ➡ Elder mediation might not be necessary.
否 ➡ 可能不需要長者調解。
Step 2: Consider Involvement (考慮參與者)
Who should be involved in the mediation?
誰應該參與調解？
• Immediate family members
直系家庭成員
• Extended family, ex-spouses, stepchildren, in-laws
擴展家庭成員、前配偶、繼子女、姻親
• Friends or carers
朋友或照顧者
• Medical, legal, or financial professionals, if necessary
醫療、法律或財務專業人士（如有需要）
誰應該參與調解？
• Immediate family members
直系家庭成員
• Extended family, ex-spouses, stepchildren, in-laws
擴展家庭成員、前配偶、繼子女、姻親
• Friends or carers
朋友或照顧者
• Medical, legal, or financial professionals, if necessary
醫療、法律或財務專業人士（如有需要）
Step 3: Practical Considerations (實際考量)
Does the older adult have mild dementia?
長者是否有輕度認知障礙症？
Yes ➡ The person can still participate in mediation if they understand the issues and can express their wishes.
是 ➡ 如果該人能理解問題並表達其意願，仍可參與調解。
No ➡ Consider appointing a representative if the older adult cannot participate.
否 ➡ 如果長者無法參與，考慮委任代表。
Do you want the mediation to be in person or virtual?
您希望調解是面對面還是虛擬進行？
In-person ➡ Mediation can be arranged face-to-face.
面對面 ➡ 調解可安排面對面進行。
Virtual ➡ Mediation can be conducted online if participants are comfortable with technology.
虛擬 ➡ 如參與者對使用科技感到舒適，調解可在線進行。
長者是否有輕度認知障礙症？
Yes ➡ The person can still participate in mediation if they understand the issues and can express their wishes.
是 ➡ 如果該人能理解問題並表達其意願，仍可參與調解。
No ➡ Consider appointing a representative if the older adult cannot participate.
否 ➡ 如果長者無法參與，考慮委任代表。
Do you want the mediation to be in person or virtual?
您希望調解是面對面還是虛擬進行？
In-person ➡ Mediation can be arranged face-to-face.
面對面 ➡ 調解可安排面對面進行。
Virtual ➡ Mediation can be conducted online if participants are comfortable with technology.
虛擬 ➡ 如參與者對使用科技感到舒適，調解可在線進行。
Step 4: Expected Outcomes (期望的結果)
What do you hope to achieve?
您希望達成甚麼？
• A binding legal agreement regarding property or financial arrangements.
有關財產或財務安排的具約束力的法律協議。
• A written memorandum outlining agreed-upon actions.
載明各方同意行動的書面備忘錄。
• Improved communication and understanding among family members.
改善家庭成員之間的溝通和理解。
您希望達成甚麼？
• A binding legal agreement regarding property or financial arrangements.
有關財產或財務安排的具約束力的法律協議。
• A written memorandum outlining agreed-upon actions.
載明各方同意行動的書面備忘錄。
• Improved communication and understanding among family members.
改善家庭成員之間的溝通和理解。
Step 5: Next Steps (下一步)
Do you need further assistance?
您是否需要進一步的協助？
Yes ➡ Contact HKMS for a free initial consultation to discuss your needs and start the mediation process.
是 ➡ 聯絡香港調解學會，進行免費的初步諮詢，以討論您的需要並開始調解過程。
No ➡ Elder mediation may not be required at this time.
否 ➡ 目前可能不需要長者調解。
您是否需要進一步的協助？
Yes ➡ Contact HKMS for a free initial consultation to discuss your needs and start the mediation process.
是 ➡ 聯絡香港調解學會，進行免費的初步諮詢，以討論您的需要並開始調解過程。
No ➡ Elder mediation may not be required at this time.
否 ➡ 目前可能不需要長者調解。
Elder Mediation (長者調解)
It covers a wide range of topics to help you understand the process, benefits, and practical aspects of elder mediation.
內容涵蓋多個範疇，幫助你了解長者調解的過程、好處及實際運作過程。
Inside, you will find information on:
● Understanding what elder mediation is and its primary areas of concern
● The process of elder mediation, including the roles and responsibilities of mediators
● The expected outcomes and effectiveness of elder mediation
● Legal and ethical considerations
● How to prepare for and participate in mediation sessions
● Personal and family considerations, including how to involve and communicate with family members
包含以下資訊：
● 了解甚麼是長者調解及其主要關注範疇
● 長者調解的過程，包括調解員的角色和責任
● 預期長者調解的結果和效用
● 法律和道德的考慮
● 如何準備及參予調解會議
● 個人及家庭考量，包括如何讓家人一起參予和溝通
Understanding Elder Mediation | 了解長者調解
What is elder mediation?
甚麼是長者調解？
Elder mediation is a structured process aimed at resolving disputes and addressing differences related to the well-being of older adults. This process can involve various parties, including the older adult, their family members, and care providers. The issues typically mediated encompass a wide range of topics related to health, finances, living arrangements, and relationships.
長者調解是一個有結構性的程序，旨在解決與長者福祉相關的糾紛及分歧。這個程序可涉及多方人士，包括長者本人、其家人及照顧者。調解的議題通常涵蓋廣泛範疇，如健康、財務、居住安排及人際關係等。
What are the primary areas of concern in elder mediation?
長者調解主要關注範疇是甚麼？
In elder mediation, the goal is to mobilise all available resources and supports, whether from within or outside the family, to effectively resolve issues concerning the older adult’s well-being.
在長者調解中，目標是運用家庭內外的所有可用資源和支援，以有效解決與長者福祉有關的問題。
Primary areas of concern addressed in elder mediation include:
長者調解所關注的主要範疇包括以下各項：
Family Disputes | 家庭糾紛
• Addressing differences directly involving the older adult and their family members.
處理涉及長者及其家人之間的分歧。
• Mediating conflicts within the family that affect the older adult’s well-being.
調解家中有關長者福祉的衝突。
• Resolving disputes between the older adult or their family and care providers.
調解長者或其家人與照顧者之間的糾紛。
Health and Medical Care Arrangements | 健康和醫療護理安排
• Ensuring medication regimens and dietary controls are followed.
確保遵守藥物療程和飲食控制。
• Making decisions on significant medical procedures and care plans for complex conditions like dementia.
在面對複雜的情況（如認知障礙症）時，揀選合適的醫療程序和護理計劃。
Support for Home Carers | 支援家居照顧者
• Providing temporary care relief, and garnering support from other family members for primary home carers.
協助主要家庭照顧者獲得其他家庭成員的支援，令主要照顧者得到短暫休息的機會。
Financial Arrangements | 財務安排
• Strategies for financing care, such as selling properties, downsizing, or generating rental income.
制定財務計劃，例如出售物業、縮減居住空間或創造租金收入。
Appointment of Guardians | 委任監護人
• Legal procedures for appointing guardians when an older person becomes incapacitated, including resolving disputes over who should be appointed and whether the guardians are performing their duties properly after appointment.
在長者精神上不能自決時，啟動委任監護人的法律程序，包括解決應委任誰為監護人的糾紛，以及監護人在委任後是否有正確履行職責的爭議。
Housing and Living Arrangements | 住房及生活安排
• Deciding whether the older adult should live with family, have a family member move in, hire domestic helpers, or move to a care home.
協助決定長者是否應與家人同住、讓家人搬入、僱用家庭傭工或搬到護老院。
Intergenerational Relationships | 跨代關係
• Navigating different generational values and emotional bonds to create agreed-upon care plans.
探索不同世代的價值觀和情感聯繫中，尋找共識，制定護理計劃。
Step-relatives, Divorced Spouses, and In-laws | 繼親、離異配偶及姻親
• Managing the interplay of negative sentiments, moral obligations, and social judgment within these relationships.
處理在這些關係中交織的負面情緒、道德責任和社會評價。
Religious Issues | 宗教問題
• Addressing conflicts arising from differing religious beliefs regarding care and end-of-life plans.
處理因宗教信仰不同而引起有關護理計劃及臨終計劃的衝突。
Family Business Issues | 家族企業問題
• Handling disagreements related to an older member’s changing role in a family business.
處理有關長者在家族企業角色變化的分歧。
Lifestyle Issues | 生活方式問題
• Balancing safety concerns with the older person’s desire to continue activities such as shopping, driving, and hobbies.
在安全和長者的意願之間取得平衡，例如長者希望繼續參與購物、駕駛和嗜好等活動。
Abuse, Safety, and Self-neglect | 虐待、安全和自我疏忽
• Focusing on preventing elder abuse at an early stage by mediation or, if serious, identifying and reporting abuse for professional follow-up.
在調解初期注意是否有虐待長者。若發覺情況嚴重，須停止調解並向有關機構報告以便專業人員跟進。
Legal and Financial Planning | 法律和財務規劃
• Discussing estate planning, inheritance, living wills, powers of attorney, and end-of-life decisions.
討論遺產規劃、繼承、遺囑、授權書及臨終決策。
甚麼是長者調解？
Elder mediation is a structured process aimed at resolving disputes and addressing differences related to the well-being of older adults. This process can involve various parties, including the older adult, their family members, and care providers. The issues typically mediated encompass a wide range of topics related to health, finances, living arrangements, and relationships.
長者調解是一個有結構性的程序，旨在解決與長者福祉相關的糾紛及分歧。這個程序可涉及多方人士，包括長者本人、其家人及照顧者。調解的議題通常涵蓋廣泛範疇，如健康、財務、居住安排及人際關係等。
What are the primary areas of concern in elder mediation?
長者調解主要關注範疇是甚麼？
In elder mediation, the goal is to mobilise all available resources and supports, whether from within or outside the family, to effectively resolve issues concerning the older adult’s well-being.
在長者調解中，目標是運用家庭內外的所有可用資源和支援，以有效解決與長者福祉有關的問題。
Primary areas of concern addressed in elder mediation include:
長者調解所關注的主要範疇包括以下各項：
Family Disputes | 家庭糾紛
• Addressing differences directly involving the older adult and their family members.
處理涉及長者及其家人之間的分歧。
• Mediating conflicts within the family that affect the older adult’s well-being.
調解家中有關長者福祉的衝突。
• Resolving disputes between the older adult or their family and care providers.
調解長者或其家人與照顧者之間的糾紛。
Health and Medical Care Arrangements | 健康和醫療護理安排
• Ensuring medication regimens and dietary controls are followed.
確保遵守藥物療程和飲食控制。
• Making decisions on significant medical procedures and care plans for complex conditions like dementia.
在面對複雜的情況（如認知障礙症）時，揀選合適的醫療程序和護理計劃。
Support for Home Carers | 支援家居照顧者
• Providing temporary care relief, and garnering support from other family members for primary home carers.
協助主要家庭照顧者獲得其他家庭成員的支援，令主要照顧者得到短暫休息的機會。
Financial Arrangements | 財務安排
• Strategies for financing care, such as selling properties, downsizing, or generating rental income.
制定財務計劃，例如出售物業、縮減居住空間或創造租金收入。
Appointment of Guardians | 委任監護人
• Legal procedures for appointing guardians when an older person becomes incapacitated, including resolving disputes over who should be appointed and whether the guardians are performing their duties properly after appointment.
在長者精神上不能自決時，啟動委任監護人的法律程序，包括解決應委任誰為監護人的糾紛，以及監護人在委任後是否有正確履行職責的爭議。
Housing and Living Arrangements | 住房及生活安排
• Deciding whether the older adult should live with family, have a family member move in, hire domestic helpers, or move to a care home.
協助決定長者是否應與家人同住、讓家人搬入、僱用家庭傭工或搬到護老院。
Intergenerational Relationships | 跨代關係
• Navigating different generational values and emotional bonds to create agreed-upon care plans.
探索不同世代的價值觀和情感聯繫中，尋找共識，制定護理計劃。
Step-relatives, Divorced Spouses, and In-laws | 繼親、離異配偶及姻親
• Managing the interplay of negative sentiments, moral obligations, and social judgment within these relationships.
處理在這些關係中交織的負面情緒、道德責任和社會評價。
Religious Issues | 宗教問題
• Addressing conflicts arising from differing religious beliefs regarding care and end-of-life plans.
處理因宗教信仰不同而引起有關護理計劃及臨終計劃的衝突。
Family Business Issues | 家族企業問題
• Handling disagreements related to an older member’s changing role in a family business.
處理有關長者在家族企業角色變化的分歧。
Lifestyle Issues | 生活方式問題
• Balancing safety concerns with the older person’s desire to continue activities such as shopping, driving, and hobbies.
在安全和長者的意願之間取得平衡，例如長者希望繼續參與購物、駕駛和嗜好等活動。
Abuse, Safety, and Self-neglect | 虐待、安全和自我疏忽
• Focusing on preventing elder abuse at an early stage by mediation or, if serious, identifying and reporting abuse for professional follow-up.
在調解初期注意是否有虐待長者。若發覺情況嚴重，須停止調解並向有關機構報告以便專業人員跟進。
Legal and Financial Planning | 法律和財務規劃
• Discussing estate planning, inheritance, living wills, powers of attorney, and end-of-life decisions.
討論遺產規劃、繼承、遺囑、授權書及臨終決策。
Process of Elder Mediation | 長者調解過程
How does elder mediation work?
長者調解如何運作？
Elder mediation provides a structured opportunity for all parties to discuss issues concerning older adults. Here’s how it works:
長者調解提供一個機會，讓所有相關人士能有條理地討論與長者有關的問題。具體運作方式如下：
• Structured Framework: Meetings are conducted by a trained elder mediator.
有條理的框架：會議由受訓的長者調解員主持。
• Information Availability: All necessary information is made available to participants.
信息提供：向參與者提供所有必要的資訊。
• Open Dialogue: Each participant can voice their interests and concerns.
開放對話：每位參與者均可表達其利益和關注。
• Priority to Older Adults: The older adult’s wishes, desires, preferences and benefits are given top priority.
優先考慮長者：長者的意願、期望、偏好及利益被視為首要考慮。
• Agreed Decisions: The goal is to reach decisions that are agreeable to everyone involved.
達成共識：目標是達致所有參與者都認同的決定。
• Commitment: Ensuring that all parties commit to following through with the agreed-upon decisions.
承諾執行：確保所有各方承諾履行所達成的決定。
What is the role of an elder mediator?
長者調解員的角色是甚麼？
An elder mediator plays a crucial role in facilitating discussions and decisions concerning older adults. Their responsibilities include:
長者調解員在促進有關長者的討論和決策中發揮著關鍵作用。他們的職責包括：
• Focus on Solutions: Guiding discussions to be specific and solution-focused.
專注於解決方案：引導針對性討論並以解決問題為目標。
• Emotion Management: Managing the emotions of participants to pave the way for a logical approach to issues.
情緒管理：管理參與者的情緒，以便更理性地處理問題。
• Facilitate Communication: Promoting open communication and a collaborative approach to meet the needs of the older adult.
促進溝通：推動開放的溝通和協作方式，以滿足長者的需要。
• Information Gathering: Ensuring all relevant information is available, including professional input, to generate a wide range of options for informed decision-making.
信息搜集：確保參考所有相關資訊（包括專業意見），以產生多個不同的方案，並能作出明知的決策。
• Voluntary Participation: Ensuring participation is voluntary, discussions are confidential, and all participants are treated without bias and make independent decisions.
自願參與：確保參與是自願的，討論內容保密，所有參與者都受到公平對待並作出獨立決定。
• Prioritise Older Adult’s Interests: Upholding the interests and benefits of the older adult in all matters.
優先考慮長者的利益：在所有事務中維護長者的利益和福祉。
• Adherence to Ethics: Following the Code of Ethics of Elder Mediators as outlined by the Elder Mediation International Connection.
遵守道德標準：遵循長者調解國際聯網制定的長者調解員道德規範。
What will an elder mediator do?
長者調解員會做些甚麼？
• Act impartially and independently
公正獨立地行事
• Disclose any conflicts of interest or biases
披露任何利益衝突或偏見
• Enhance participants’ ability to engage in the process
增強參與者的參與能力
• Facilitate effective communication
促進有效溝通
• Ensure the process is fair and safe for all participants
確保整個過程對所有參與者公平和安全
What will an elder mediator not do?
長者調解員不會做甚麼？
• Provide legal or other advice
提供法律或其他建議
• Impose an outcome
強加任何結果
• Advocate on behalf of any participant, except in extreme cases to protect the older adult’s welfare
代表任何參與者辯護，除非在極端情況下以保護長者的福祉為目的
Who will be my mediator?
誰會成為我的調解員？
Your mediator will be:
您的調解員將會是：
• Trained and skilled in elder mediation
受過長者調解培訓並具備相關技能
• Committed to the Code of Ethics of Elder Mediators by the Elder Mediation International Network
遵守長者調解國際網絡制定的長者調解員道德規範
• Empathetic to older adults and their families and carers
對長者及其家人和照顧者有著同理心
• Knowledgeable about the legal, medical, and community support available to older adults and their families
了解老年人及其家人可以獲得的法律、醫療和社區支援
Who can be involved in elder mediation?
誰可以參與長者調解？
• Any family member, ex-family member, relative, friend, or carer concerned about the well-being of the older adult can initiate and participate in elder mediation.
任何關心長者福祉的家庭成員、前家庭成員、親戚、朋友或照顧者都可以發起和參與長者調解。
• Those who can contribute to financial, care, or accommodation arrangements for the older adult will be invited to join the process.
能夠為長者的財務、護理或居住安排作出貢獻的人士將被邀請參與調解過程。
• Professionals in fields such as medical, legal, and asset management may be included if necessary.
如有需要，醫療、法律和資產管理等領域的專業人士亦可參與。
What if an important person refuses to participate?
如果一位重要人士拒絕參與怎麼辦？
Mediation is entirely voluntary. If an important person refuses to participate, elder mediators will use their skills and experience to try to address and overcome the resistance. However, if these efforts are unsuccessful, other options will need to be explored to resolve the situation.
調解是完全自願的。如果一位重要人士拒絕參與，長者調解員會運用其技能和經驗嘗試化解障礙。不過，如果經過努力仍無法成功，則需要探索其他選項來解決問題。
How long does elder mediation take?
長者調解需要多長時間？
The duration of elder mediation varies, but with a structured approach guided by elder mediators, it is typically much shorter than self-organised discussions. This focused process avoids the pitfalls of unfocused, emotional, or unresponsive behaviours, leading to more timely and fruitful results.
長者調解的時間長短不一，但在長者調解員的帶領下，過程通常更有條理，時間亦比自行組織的討論短。透過聚焦討論避免過程失焦、情緒化或缺乏回應的行為，從而更快速和有效地為長者作出安排。
Does elder mediation have to be in person?
長者調解是否一定要面對面進行？
Elder mediation can be conducted in person, virtually, or through a hybrid of both. The key factor is whether participants are comfortable with technology or have the necessary IT support for virtual meetings.
長者調解可以面對面進行、以虛擬方式進行，或兩者結合進行。關鍵在於參與者是否對使用科技感到舒適，或是否具備進行虛擬會議的技術支援。
What if a participant or I have dementia?
如果我或參與者有認知障礙症怎麼辦？
A mild dementia diagnosis does not necessarily prevent participation in elder mediation. The key is whether the person can understand the issues and respond in a way that reflects their true wishes and preferences. The mediation can be scheduled to accommodate the participant’s best times for engagement. If dementia is severe, a representative can participate instead. For written settlement agreements, mental capacity must be confirmed by qualified medical professionals before signing.
輕度認知障礙症的診斷並不一定會妨礙參與長者調解。關鍵在於該人能否理解問題，並作出反映其真實意願和偏好的回應。調解可以安排在參與者最佳的時段進行。如果認知障礙症情況較嚴重，可以由代表參與調解。在簽署書面和解協議之前，必須由合資格的醫療專業人士確認簽署人的精神能力。
長者調解如何運作？
Elder mediation provides a structured opportunity for all parties to discuss issues concerning older adults. Here’s how it works:
長者調解提供一個機會，讓所有相關人士能有條理地討論與長者有關的問題。具體運作方式如下：
• Structured Framework: Meetings are conducted by a trained elder mediator.
有條理的框架：會議由受訓的長者調解員主持。
• Information Availability: All necessary information is made available to participants.
信息提供：向參與者提供所有必要的資訊。
• Open Dialogue: Each participant can voice their interests and concerns.
開放對話：每位參與者均可表達其利益和關注。
• Priority to Older Adults: The older adult’s wishes, desires, preferences and benefits are given top priority.
優先考慮長者：長者的意願、期望、偏好及利益被視為首要考慮。
• Agreed Decisions: The goal is to reach decisions that are agreeable to everyone involved.
達成共識：目標是達致所有參與者都認同的決定。
• Commitment: Ensuring that all parties commit to following through with the agreed-upon decisions.
承諾執行：確保所有各方承諾履行所達成的決定。
What is the role of an elder mediator?
長者調解員的角色是甚麼？
An elder mediator plays a crucial role in facilitating discussions and decisions concerning older adults. Their responsibilities include:
長者調解員在促進有關長者的討論和決策中發揮著關鍵作用。他們的職責包括：
• Focus on Solutions: Guiding discussions to be specific and solution-focused.
專注於解決方案：引導針對性討論並以解決問題為目標。
• Emotion Management: Managing the emotions of participants to pave the way for a logical approach to issues.
情緒管理：管理參與者的情緒，以便更理性地處理問題。
• Facilitate Communication: Promoting open communication and a collaborative approach to meet the needs of the older adult.
促進溝通：推動開放的溝通和協作方式，以滿足長者的需要。
• Information Gathering: Ensuring all relevant information is available, including professional input, to generate a wide range of options for informed decision-making.
信息搜集：確保參考所有相關資訊（包括專業意見），以產生多個不同的方案，並能作出明知的決策。
• Voluntary Participation: Ensuring participation is voluntary, discussions are confidential, and all participants are treated without bias and make independent decisions.
自願參與：確保參與是自願的，討論內容保密，所有參與者都受到公平對待並作出獨立決定。
• Prioritise Older Adult’s Interests: Upholding the interests and benefits of the older adult in all matters.
優先考慮長者的利益：在所有事務中維護長者的利益和福祉。
• Adherence to Ethics: Following the Code of Ethics of Elder Mediators as outlined by the Elder Mediation International Connection.
遵守道德標準：遵循長者調解國際聯網制定的長者調解員道德規範。
What will an elder mediator do?
長者調解員會做些甚麼？
• Act impartially and independently
公正獨立地行事
• Disclose any conflicts of interest or biases
披露任何利益衝突或偏見
• Enhance participants’ ability to engage in the process
增強參與者的參與能力
• Facilitate effective communication
促進有效溝通
• Ensure the process is fair and safe for all participants
確保整個過程對所有參與者公平和安全
What will an elder mediator not do?
長者調解員不會做甚麼？
• Provide legal or other advice
提供法律或其他建議
• Impose an outcome
強加任何結果
• Advocate on behalf of any participant, except in extreme cases to protect the older adult’s welfare
代表任何參與者辯護，除非在極端情況下以保護長者的福祉為目的
Who will be my mediator?
誰會成為我的調解員？
Your mediator will be:
您的調解員將會是：
• Trained and skilled in elder mediation
受過長者調解培訓並具備相關技能
• Committed to the Code of Ethics of Elder Mediators by the Elder Mediation International Network
遵守長者調解國際網絡制定的長者調解員道德規範
• Empathetic to older adults and their families and carers
對長者及其家人和照顧者有著同理心
• Knowledgeable about the legal, medical, and community support available to older adults and their families
了解老年人及其家人可以獲得的法律、醫療和社區支援
Who can be involved in elder mediation?
誰可以參與長者調解？
• Any family member, ex-family member, relative, friend, or carer concerned about the well-being of the older adult can initiate and participate in elder mediation.
任何關心長者福祉的家庭成員、前家庭成員、親戚、朋友或照顧者都可以發起和參與長者調解。
• Those who can contribute to financial, care, or accommodation arrangements for the older adult will be invited to join the process.
能夠為長者的財務、護理或居住安排作出貢獻的人士將被邀請參與調解過程。
• Professionals in fields such as medical, legal, and asset management may be included if necessary.
如有需要，醫療、法律和資產管理等領域的專業人士亦可參與。
What if an important person refuses to participate?
如果一位重要人士拒絕參與怎麼辦？
Mediation is entirely voluntary. If an important person refuses to participate, elder mediators will use their skills and experience to try to address and overcome the resistance. However, if these efforts are unsuccessful, other options will need to be explored to resolve the situation.
調解是完全自願的。如果一位重要人士拒絕參與，長者調解員會運用其技能和經驗嘗試化解障礙。不過，如果經過努力仍無法成功，則需要探索其他選項來解決問題。
How long does elder mediation take?
長者調解需要多長時間？
The duration of elder mediation varies, but with a structured approach guided by elder mediators, it is typically much shorter than self-organised discussions. This focused process avoids the pitfalls of unfocused, emotional, or unresponsive behaviours, leading to more timely and fruitful results.
長者調解的時間長短不一，但在長者調解員的帶領下，過程通常更有條理，時間亦比自行組織的討論短。透過聚焦討論避免過程失焦、情緒化或缺乏回應的行為，從而更快速和有效地為長者作出安排。
Does elder mediation have to be in person?
長者調解是否一定要面對面進行？
Elder mediation can be conducted in person, virtually, or through a hybrid of both. The key factor is whether participants are comfortable with technology or have the necessary IT support for virtual meetings.
長者調解可以面對面進行、以虛擬方式進行，或兩者結合進行。關鍵在於參與者是否對使用科技感到舒適，或是否具備進行虛擬會議的技術支援。
What if a participant or I have dementia?
如果我或參與者有認知障礙症怎麼辦？
A mild dementia diagnosis does not necessarily prevent participation in elder mediation. The key is whether the person can understand the issues and respond in a way that reflects their true wishes and preferences. The mediation can be scheduled to accommodate the participant’s best times for engagement. If dementia is severe, a representative can participate instead. For written settlement agreements, mental capacity must be confirmed by qualified medical professionals before signing.
輕度認知障礙症的診斷並不一定會妨礙參與長者調解。關鍵在於該人能否理解問題，並作出反映其真實意願和偏好的回應。調解可以安排在參與者最佳的時段進行。如果認知障礙症情況較嚴重，可以由代表參與調解。在簽署書面和解協議之前，必須由合資格的醫療專業人士確認簽署人的精神能力。
Outcomes and Effectiveness | 結果與成效
Does elder mediation lead to a binding result?
長者調解的結果是否具約束力？
Elder mediation can lead to a binding result if the decisions involve property rights or ownership. In other situations, where agreements involve commitments of time or actions for the older adult, the process may end with a written memorandum. Since decisions are made voluntarily and are reality-tested by mediators, past cases have proven that participants are willing to adhere to the agreements reached.
如果決定涉及財產權或擁有權，長者調解的結果將具有約束力。在其他情況下，如果協議涉及時間承諾或為長者採取的行動，調解過程可能會以書面備忘錄形式紀錄。由於這些決定是自願作出的，並由調解員進行現實測試，過往案例顯示，參與者通常願意遵守所達成的協議。
What happens if the mediation fails?
如果調解不成功會怎樣？
Even if no agreement is reached, mediation is rarely a failure. Participants gain a better understanding of each other’s perspectives, especially the needs of the older adult. They also experience improved communication skills and recognise the importance of collaborative effort.
即使未能達成協議，調解也很少被視為失敗。參與者會更了解彼此的觀點，特別是長者的需求。他們還會提升溝通技巧，並明白到協作的重要性。
How successful is elder mediation in resolving conflicts?
長者調解在解決衝突方面有多成功？
Elder mediation has shown promise in resolving conflicts, particularly in the context of elder care and preventing elder abuse, though research in this area remains limited. Existing studies, though few, highlight positive outcomes that suggest elder mediation can be a valuable tool for families and communities.
長者調解在解決衝突方面表現出良好效果，特別是在長者護理和防止虐待長者的情況下，儘管這方面的研究仍然有限。現有的研究雖然不多，但均顯示出正面的結果，證明長者調解對家庭和社區可能是一個有價值的工具。
For instance, the Alaska Court System’s Adult Guardianship/Conservatorship Mediation Programme found that 87% of subject cases reached an agreement through mediation, avoiding costly court hearings. Participants were “highly satisfied”, with 91% expressing satisfaction with the mediation process as a whole.
例如，阿拉斯加法院系統的成人監護/監管調解計劃發現，87%的案件通過調解達成協議，避免了昂貴的法庭聆訊。參與者對調解過程「非常滿意」，其中91%表示對整體調解過程感到滿意。
For more information, see “Exploring the Role of Elder Mediation in the Prevention of Elder Abuse: Final Report”, prepared by Judy McCann-Beranger, and presented to the Family, Children and Youth Section, Department of Justice Canada, 30 November 2010. It is available at www.justice.gc.ca/eng/rp-pr/cj-jp/fv-vf/mp-pm/mp-pm.pdf.
如需更多資訊，請參閱由Judy McCann-Beranger撰寫的《探索長者調解在防止長者虐待中的角色：最終報告》，該報告於2010年11月30日提交給加拿大司法部家庭、兒童和青年事務部門。報告可於以下網址查閱：www.justice.gc.ca/eng/rp-pr/cj-jp/fv-vf/mp-pm/mp-pm.pdf。
長者調解的結果是否具約束力？
Elder mediation can lead to a binding result if the decisions involve property rights or ownership. In other situations, where agreements involve commitments of time or actions for the older adult, the process may end with a written memorandum. Since decisions are made voluntarily and are reality-tested by mediators, past cases have proven that participants are willing to adhere to the agreements reached.
如果決定涉及財產權或擁有權，長者調解的結果將具有約束力。在其他情況下，如果協議涉及時間承諾或為長者採取的行動，調解過程可能會以書面備忘錄形式紀錄。由於這些決定是自願作出的，並由調解員進行現實測試，過往案例顯示，參與者通常願意遵守所達成的協議。
What happens if the mediation fails?
如果調解不成功會怎樣？
Even if no agreement is reached, mediation is rarely a failure. Participants gain a better understanding of each other’s perspectives, especially the needs of the older adult. They also experience improved communication skills and recognise the importance of collaborative effort.
即使未能達成協議，調解也很少被視為失敗。參與者會更了解彼此的觀點，特別是長者的需求。他們還會提升溝通技巧，並明白到協作的重要性。
How successful is elder mediation in resolving conflicts?
長者調解在解決衝突方面有多成功？
Elder mediation has shown promise in resolving conflicts, particularly in the context of elder care and preventing elder abuse, though research in this area remains limited. Existing studies, though few, highlight positive outcomes that suggest elder mediation can be a valuable tool for families and communities.
長者調解在解決衝突方面表現出良好效果，特別是在長者護理和防止虐待長者的情況下，儘管這方面的研究仍然有限。現有的研究雖然不多，但均顯示出正面的結果，證明長者調解對家庭和社區可能是一個有價值的工具。
For instance, the Alaska Court System’s Adult Guardianship/Conservatorship Mediation Programme found that 87% of subject cases reached an agreement through mediation, avoiding costly court hearings. Participants were “highly satisfied”, with 91% expressing satisfaction with the mediation process as a whole.
例如，阿拉斯加法院系統的成人監護/監管調解計劃發現，87%的案件通過調解達成協議，避免了昂貴的法庭聆訊。參與者對調解過程「非常滿意」，其中91%表示對整體調解過程感到滿意。
For more information, see “Exploring the Role of Elder Mediation in the Prevention of Elder Abuse: Final Report”, prepared by Judy McCann-Beranger, and presented to the Family, Children and Youth Section, Department of Justice Canada, 30 November 2010. It is available at www.justice.gc.ca/eng/rp-pr/cj-jp/fv-vf/mp-pm/mp-pm.pdf.
如需更多資訊，請參閱由Judy McCann-Beranger撰寫的《探索長者調解在防止長者虐待中的角色：最終報告》，該報告於2010年11月30日提交給加拿大司法部家庭、兒童和青年事務部門。報告可於以下網址查閱：www.justice.gc.ca/eng/rp-pr/cj-jp/fv-vf/mp-pm/mp-pm.pdf。
Legal and Ethical Considerations | 法律及道德考量
What are the legal implications of elder mediation agreements?
長者調解的和解協議在法律層面如何解讀？
Elder mediation agreements are confidential and can be enforced in court if properly conducted under the Mediation Ordinance, Cap. 620. With all parties’ consent, a written memorandum of agreement can be used as evidence in court to demonstrate the older adult’s desires, wishes, and preferences.
長者調解協議是保密的，並且按照《調解條例》（第620章）正當進行的情況下，可在法院執行。經所有各方同意，書面的協議備忘錄可用作法庭證據，展示長者的意願、期望和偏好。
How confidential is the mediation process?
調解過程的保密程度如何？
Elder mediation is as confidential as any other mediation process. Since family collaboration is often needed to implement decisions, consultations with extended family may be necessary. The mediation process concludes by determining the exact scope of confidentiality and specifying who outside the process can be informed about the decisions or discussions.
長者調解的保密程度與其他調解過程相同。由於通常需要家庭合作來執行決定，因此可能需要與延伸家庭成員進行協商。調解過程結束時會確定保密的具體範圍，並明確指出在過程之外的哪些人士可以被告知決定或討論內容。
How are the rights of older adults protected during mediation?
在調解過程中如何保障長者的權益？
Elder mediation prioritises the interests and benefits of older adults. The mediator can advocate for the older adult if their welfare is threatened. The older adult decides who participates in the mediation, ensuring confidentiality by keeping discussions and decisions private from those not involved.
Whenever possible, the older adult is included in the mediation. If they are mentally incapacitated, a representative is appointed to ensure their voice is heard. Decisions may be made by trusted family, friends, carers, or appointed guardians if necessary.
In cases of significant elder abuse disclosed during mediation, the mediator must report or refer the case to the relevant authority. Early signs of elder abuse can also be addressed through mediation to promote proper behaviour towards the older adult.
長者調解以長者的利益和福祉為優先。如果長者的福祉受到威脅，調解員可以為長者發聲。長者可自行決定誰參與調解，並確保討論內容和決定不會透露給非參與者。
在可能的情況下，長者會參與調解。如果長者喪失精神能力，則會委任代表以確保其意見能夠表達。在必要時，決定可以由信任的家庭成員、朋友、照顧者或委任的監護人作出。
如在調解過程中得悉嚴重的長者虐待個案，調解員必須將個案報告或轉介至相關機構。長者調解亦可能察覺到早期的長者虐待跡象，以推廣對長者正確的行為。
長者調解的和解協議在法律層面如何解讀？
Elder mediation agreements are confidential and can be enforced in court if properly conducted under the Mediation Ordinance, Cap. 620. With all parties’ consent, a written memorandum of agreement can be used as evidence in court to demonstrate the older adult’s desires, wishes, and preferences.
長者調解協議是保密的，並且按照《調解條例》（第620章）正當進行的情況下，可在法院執行。經所有各方同意，書面的協議備忘錄可用作法庭證據，展示長者的意願、期望和偏好。
How confidential is the mediation process?
調解過程的保密程度如何？
Elder mediation is as confidential as any other mediation process. Since family collaboration is often needed to implement decisions, consultations with extended family may be necessary. The mediation process concludes by determining the exact scope of confidentiality and specifying who outside the process can be informed about the decisions or discussions.
長者調解的保密程度與其他調解過程相同。由於通常需要家庭合作來執行決定，因此可能需要與延伸家庭成員進行協商。調解過程結束時會確定保密的具體範圍，並明確指出在過程之外的哪些人士可以被告知決定或討論內容。
How are the rights of older adults protected during mediation?
在調解過程中如何保障長者的權益？
Elder mediation prioritises the interests and benefits of older adults. The mediator can advocate for the older adult if their welfare is threatened. The older adult decides who participates in the mediation, ensuring confidentiality by keeping discussions and decisions private from those not involved.
Whenever possible, the older adult is included in the mediation. If they are mentally incapacitated, a representative is appointed to ensure their voice is heard. Decisions may be made by trusted family, friends, carers, or appointed guardians if necessary.
In cases of significant elder abuse disclosed during mediation, the mediator must report or refer the case to the relevant authority. Early signs of elder abuse can also be addressed through mediation to promote proper behaviour towards the older adult.
長者調解以長者的利益和福祉為優先。如果長者的福祉受到威脅，調解員可以為長者發聲。長者可自行決定誰參與調解，並確保討論內容和決定不會透露給非參與者。
在可能的情況下，長者會參與調解。如果長者喪失精神能力，則會委任代表以確保其意見能夠表達。在必要時，決定可以由信任的家庭成員、朋友、照顧者或委任的監護人作出。
如在調解過程中得悉嚴重的長者虐待個案，調解員必須將個案報告或轉介至相關機構。長者調解亦可能察覺到早期的長者虐待跡象，以推廣對長者正確的行為。
Preparation and Participation | 準備與參與
How should I prepare for an elder mediation session?
我應該如何為長者調解會議作準備？
HKMS or your chosen mediator will provide guidance on how to prepare for the elder mediation session.
香港調解學會或您選擇的調解員將會提供有關如何準備長者調解會議的指引。
What should I bring to an elder mediation session?
我應該攜帶甚麼文件參加長者調解會議？
Your chosen elder mediator will guide you on which documents are relevant to bring to the mediation session.
您選擇的長者調解員將指導您帶哪些相關文件到調解會議。
What are the ground rules for participation in elder mediation?
參與長者調解的基本規則是甚麼？
Participants in elder mediation must agree to:
參與長者調解的各方必須同意：
• Cooperate with the mediator throughout the entire process.
在整個過程中與調解員合作。
• Treat each other with respect, avoiding interruptions and hurtful language.
互相尊重，避免打斷對方或使用攻擊別人的語言。
• Focus on meeting the older adult’s wishes, desires, and best interests.
專注於達成長者的意願和期望，並以長者最大利益為依歸。
我應該如何為長者調解會議作準備？
HKMS or your chosen mediator will provide guidance on how to prepare for the elder mediation session.
香港調解學會或您選擇的調解員將會提供有關如何準備長者調解會議的指引。
What should I bring to an elder mediation session?
我應該攜帶甚麼文件參加長者調解會議？
Your chosen elder mediator will guide you on which documents are relevant to bring to the mediation session.
您選擇的長者調解員將指導您帶哪些相關文件到調解會議。
What are the ground rules for participation in elder mediation?
參與長者調解的基本規則是甚麼？
Participants in elder mediation must agree to:
參與長者調解的各方必須同意：
• Cooperate with the mediator throughout the entire process.
在整個過程中與調解員合作。
• Treat each other with respect, avoiding interruptions and hurtful language.
互相尊重，避免打斷對方或使用攻擊別人的語言。
• Focus on meeting the older adult’s wishes, desires, and best interests.
專注於達成長者的意願和期望，並以長者最大利益為依歸。
Personal and Family Considerations | 個人及家庭考量
How can I involve my family in the elder mediation process?
我如何讓家人參與長者調解過程？
To involve your family in elder mediation, explain the need for the process and its benefits for addressing concerns and making informed decisions.
要讓家人參與長者調解，應解釋調解的必要性及其在解決問題和能協助作出明智決定的好處。
What should I discuss with my family about elder mediation?
我應該與家人討論那些有關長者調解的事項？
Discuss the need for making a decision and the time it will take with the assistance of the elder mediation service.
討論需要作出決定的事項，以及長者調解服務所需的時間。
How can I balance my own preferences and my family’s concerns during mediation?
在調解過程中，我如何平衡自己的偏好與家人的關注？
An elder mediator will help balance your preferences with your family’s concerns during mediation.
長者調解員將協助在調解過程中平衡您的偏好和家人的關注。
What are the emotional impacts of elder mediation on participants?
長者調解對參與者的情緒有甚麼影響？
An elder mediator uses trained skills to manage emotions, helping participants adopt a sensible and collaborative approach to the issues.
長者調解員運用專業技巧管理情緒，幫助參與者以理性和合作的方式處理問題。
How can we ensure a supportive environment during and after mediation?
我們如何確保調解能在過程中及結束後獲得支持？
An elder mediator will guide participants to explore and establish a supportive environment using reality testing and other skills.
長者調解員透過現實測試等方法引導參與者願意支持調解。
我如何讓家人參與長者調解過程？
To involve your family in elder mediation, explain the need for the process and its benefits for addressing concerns and making informed decisions.
要讓家人參與長者調解，應解釋調解的必要性及其在解決問題和能協助作出明智決定的好處。
What should I discuss with my family about elder mediation?
我應該與家人討論那些有關長者調解的事項？
Discuss the need for making a decision and the time it will take with the assistance of the elder mediation service.
討論需要作出決定的事項，以及長者調解服務所需的時間。
How can I balance my own preferences and my family’s concerns during mediation?
在調解過程中，我如何平衡自己的偏好與家人的關注？
An elder mediator will help balance your preferences with your family’s concerns during mediation.
長者調解員將協助在調解過程中平衡您的偏好和家人的關注。
What are the emotional impacts of elder mediation on participants?
長者調解對參與者的情緒有甚麼影響？
An elder mediator uses trained skills to manage emotions, helping participants adopt a sensible and collaborative approach to the issues.
長者調解員運用專業技巧管理情緒，幫助參與者以理性和合作的方式處理問題。
How can we ensure a supportive environment during and after mediation?
我們如何確保調解能在過程中及結束後獲得支持？
An elder mediator will guide participants to explore and establish a supportive environment using reality testing and other skills.
長者調解員透過現實測試等方法引導參與者願意支持調解。
Financial Considerations and Costs | 財務考量與費用
How much does elder mediation cost?
長者調解的費用是多少？
The cost of elder mediation can vary depending on the specifics of the case and the services required.
However, an initial consultation with a team member from HKMS is free of charge. During this consultation, a team member will assess the situation and provide their thoughts on appropriate next steps you may consider.
Additionally, pro bono support may be available for those who qualify, ensuring that financial constraints do not prevent access to mediation services.
長者調解的費用會因應個案的具體情況和所需服務而有所不同。
然而，香港調解學會的團隊成員會提供一次免費初步諮詢。在諮詢期間，團隊成員會評估您的情況，並就您可考慮的適當後續步驟提供意見。
此外，符合資格的人士或可獲得免費支援，以確保財務限制不會阻礙獲取調解服務。
長者調解的費用是多少？
The cost of elder mediation can vary depending on the specifics of the case and the services required.
However, an initial consultation with a team member from HKMS is free of charge. During this consultation, a team member will assess the situation and provide their thoughts on appropriate next steps you may consider.
Additionally, pro bono support may be available for those who qualify, ensuring that financial constraints do not prevent access to mediation services.
長者調解的費用會因應個案的具體情況和所需服務而有所不同。
然而，香港調解學會的團隊成員會提供一次免費初步諮詢。在諮詢期間，團隊成員會評估您的情況，並就您可考慮的適當後續步驟提供意見。
此外，符合資格的人士或可獲得免費支援，以確保財務限制不會阻礙獲取調解服務。
About Us | 關於我們
What is HKMS?
甚麼是香港調解學會？
The Hong Kong Mediation Society is dedicated to resolving conflicts and promoting community harmony through mediation. We empower individuals, families, organisations, and neighbourhoods with mediation skills through educational workshops, training programmes, and community outreach.
Our mission focuses on social harmony, fostering empathy, active listening, and collaborative problem-solving to build stronger, more resilient communities. We strive to transform communication and find mutually beneficial solutions for family disputes, neighbourhood conflicts, and business negotiations.
HKMS is an incorporated company limited by guarantee.
香港調解學會致力於通過調解解決衝突，促進社區和諧。我們透過教育工作坊、培訓計劃和社區外展活動，為個人、家庭、機構和社區提供調解技巧。
我們的使命是促進社會和諧，培養同理心、積極聆聽及協作解決問題的能力，以建立更強大、更具韌性的社區。我們致力於改變溝通方式，為家庭糾紛、鄰里衝突和商務談判找到互惠互利的解決方案。
香港調解學會是一間擔保有限公司。
甚麼是香港調解學會？
The Hong Kong Mediation Society is dedicated to resolving conflicts and promoting community harmony through mediation. We empower individuals, families, organisations, and neighbourhoods with mediation skills through educational workshops, training programmes, and community outreach.
Our mission focuses on social harmony, fostering empathy, active listening, and collaborative problem-solving to build stronger, more resilient communities. We strive to transform communication and find mutually beneficial solutions for family disputes, neighbourhood conflicts, and business negotiations.
HKMS is an incorporated company limited by guarantee.
香港調解學會致力於通過調解解決衝突，促進社區和諧。我們透過教育工作坊、培訓計劃和社區外展活動，為個人、家庭、機構和社區提供調解技巧。
我們的使命是促進社會和諧，培養同理心、積極聆聽及協作解決問題的能力，以建立更強大、更具韌性的社區。我們致力於改變溝通方式，為家庭糾紛、鄰里衝突和商務談判找到互惠互利的解決方案。
香港調解學會是一間擔保有限公司。
Older Adults Advance Planning Support Services
長者預設規劃服務
We aim to support older adults and their families by providing information and assistance on aged rights.
我們提供有關長者權益的資訊和相關支援，以協助長者及其家人。
we answer frequently asked questions about aged rights, including access to healthcare, financial security, protection against abuse, and support for independent living.
我們將會解答有關長者權益的常見問題，包括醫療服務、財務保障、防預虐待，以及支援獨立生活等方面。
Whether planning for your future or assisting a loved one, this guide offers detailed answers and practical advice to help you navigate the complexities of ageing with dignity and respect.
無論是為自己未來作規劃，還是協助親人，本指南提供詳細解答和實用建議，幫助您以尊嚴及被受尊重的方式應對衰老。
Understanding Aged Rights | 了解長者權益
What are aged rights?
甚麼是長者權益？
Aged rights encompass the essential needs of older adults, including:
長者權益涵蓋了長者的基本需要，包括：
• Access to healthcare
獲得醫療服務的權利
• Financial security
財務保障
• Freedom from age-related discrimination
免受年齡歧視
• Protection against abuse and exploitation
免受虐待、忽視和剝削的保護
• Support for independent living and community integration
支援獨立生活及融入社區
Who do aged rights apply to?
長者權益適用於哪些人？
Generally, aged rights apply to adults aged 60 and above. However, planning can and should start earlier. Additionally, certain community groups, such as individuals with disabilities, chronic illnesses, or those facing early onset of age-related conditions, may also need similar protection and support.
一般來說，長者權益適用於60歲或以上的成年人。不過，相關的規劃應該及早開始。此外，社群中有殘疾、長期病患或早發性老年症狀等等的人士，也可能需要相等的保護和支援。
Why are aged rights important?
長者權益有何重要性？
Aged rights are crucial due to the growing older population in Hong Kong and globally. As people age, they often face increasing medical conditions that affect their mobility, cognitive function, and daily living. Financially, older adults may exhaust their assets without adequate means for replenishment.
Respecting their desire for independence, dignity, and control over their lives enhances their happiness and health, reduces dependency, and encourages active community participation. Aged rights also protect vulnerable older adults from abuse, neglect, and exploitation by providing early intervention to prevent these issues.
長者權益非常重要，因為香港和全球的老年人口正在不斷增加。隨著年齡增長，長者往往面對更多的健康問題，影響他們的行動能力、認知功能和日常生活。財務上，長者的資產逐漸耗盡卻沒有足夠的途徑填補充。
尊重長者對獨立、尊嚴和自我掌控生活的渴望，有助於提升他們的幸福感和健康狀況，減少依賴性，並鼓勵他們積極參與社區活動。長者權益還透過提供早期介入措施來保護弱勢長者，防預虐待、忽視和剝削問題的發生。
How are aged rights relevant to Hong Kong?
長者權益與香港有何關係？
Aged rights advocacy is essential in Hong Kong due to many factors, including:
在香港，倡導長者權益是至關重要的，原因包括以下幾點：
• Individuals’ high life expectancy
人均壽命較長
• Large population competing for limited resources
人口眾多，互相競爭有限的資源
• Cramped living spaces, making aged care challenging
居住空間狹窄，令長者護理環境變得困難
• High living costs, limited employment opportunities for older adults, and insufficient retirement savings
生活成本高昂，長者的就業機會有限，退休儲蓄不足
• High medical and healthcare costs
醫療和醫護費用高昂
• Long working hours for family members necessitating external support for older family members
家庭成員工作時間長，需依賴外援照顧家中長者
Ensuring older adults’ interests, well-being and dignity is a priority in decision-making.
為彰顯長者權益，在有關決策過程中，必須優先考慮長者的利益、福祉和尊嚴。
How are aged rights relevant to me?
長者權益與我有何關係？
Aged rights involve understanding your needs and planning for your future while you can still make decisions. They are relevant to older adults and those with ageing family members.
長者權益關乎了解自己的需要，在仍有決策能力的現在，為將來作出規劃。這不僅與長者有關，也與有年長親屬的人士息息相關。
甚麼是長者權益？
Aged rights encompass the essential needs of older adults, including:
長者權益涵蓋了長者的基本需要，包括：
• Access to healthcare
獲得醫療服務的權利
• Financial security
財務保障
• Freedom from age-related discrimination
免受年齡歧視
• Protection against abuse and exploitation
免受虐待、忽視和剝削的保護
• Support for independent living and community integration
支援獨立生活及融入社區
Who do aged rights apply to?
長者權益適用於哪些人？
Generally, aged rights apply to adults aged 60 and above. However, planning can and should start earlier. Additionally, certain community groups, such as individuals with disabilities, chronic illnesses, or those facing early onset of age-related conditions, may also need similar protection and support.
一般來說，長者權益適用於60歲或以上的成年人。不過，相關的規劃應該及早開始。此外，社群中有殘疾、長期病患或早發性老年症狀等等的人士，也可能需要相等的保護和支援。
Why are aged rights important?
長者權益有何重要性？
Aged rights are crucial due to the growing older population in Hong Kong and globally. As people age, they often face increasing medical conditions that affect their mobility, cognitive function, and daily living. Financially, older adults may exhaust their assets without adequate means for replenishment.
Respecting their desire for independence, dignity, and control over their lives enhances their happiness and health, reduces dependency, and encourages active community participation. Aged rights also protect vulnerable older adults from abuse, neglect, and exploitation by providing early intervention to prevent these issues.
長者權益非常重要，因為香港和全球的老年人口正在不斷增加。隨著年齡增長，長者往往面對更多的健康問題，影響他們的行動能力、認知功能和日常生活。財務上，長者的資產逐漸耗盡卻沒有足夠的途徑填補充。
尊重長者對獨立、尊嚴和自我掌控生活的渴望，有助於提升他們的幸福感和健康狀況，減少依賴性，並鼓勵他們積極參與社區活動。長者權益還透過提供早期介入措施來保護弱勢長者，防預虐待、忽視和剝削問題的發生。
How are aged rights relevant to Hong Kong?
長者權益與香港有何關係？
Aged rights advocacy is essential in Hong Kong due to many factors, including:
在香港，倡導長者權益是至關重要的，原因包括以下幾點：
• Individuals’ high life expectancy
人均壽命較長
• Large population competing for limited resources
人口眾多，互相競爭有限的資源
• Cramped living spaces, making aged care challenging
居住空間狹窄，令長者護理環境變得困難
• High living costs, limited employment opportunities for older adults, and insufficient retirement savings
生活成本高昂，長者的就業機會有限，退休儲蓄不足
• High medical and healthcare costs
醫療和醫護費用高昂
• Long working hours for family members necessitating external support for older family members
家庭成員工作時間長，需依賴外援照顧家中長者
Ensuring older adults’ interests, well-being and dignity is a priority in decision-making.
為彰顯長者權益，在有關決策過程中，必須優先考慮長者的利益、福祉和尊嚴。
How are aged rights relevant to me?
長者權益與我有何關係？
Aged rights involve understanding your needs and planning for your future while you can still make decisions. They are relevant to older adults and those with ageing family members.
長者權益關乎了解自己的需要，在仍有決策能力的現在，為將來作出規劃。這不僅與長者有關，也與有年長親屬的人士息息相關。
Legal and Care Planning | 法律及護理規劃
What is advance care planning?
甚麼是預設照顧計劃？
Advance care planning involves expressing your values, beliefs, and preferences for end-of-life care while you can still make decisions. This ensures that your wishes are respected when you can no longer make decisions for yourself. It includes:
預設照顧計劃是在你仍有能力作出決定時，表達你對臨終護理的價值觀、信念和取向。這樣可以確保當你無法再自行作出決定時，你的意願能夠得到尊重和實踐。預設護理規劃包括：
• Documenting your values, desires, and preferences for end-of-life care
記錄你對臨終護理的價值觀、願望和取向
• Executing an enduring power of attorney to manage your assets
設立持久授權書來管理你的資產
• Creating financial arrangements for asset management
制定財務安排以管理資產
• Writing a will for asset distribution after death
撰寫遺囑以便在身後分配資產
• Making an advance directive for medical treatment decisions
制定預設醫療指示
• Regularly updating your care plans as situations change
隨著情況轉變，定期更新你的護理計劃
Why does advance care planning matter?
為何預設照顧計劃如此重要？
Advance care planning is vital to ensure that end-of-life arrangements reflect your wishes and preferences, maintaining your dignity even when you can no longer manage or make decisions yourself.
預設照顧計劃非常重要，即使在你無法再自行管理或作出決定時，仍能確保你的晚程安排符合你的意願和取向，讓你尊嚴備受尊重。
What is the capacity to make decisions?
甚麼是決策能力？
Decision-making capacity is the ability to understand and process information to make informed choices about your care and affairs. Age-related conditions like dementia or Alzheimer’s can impair this capacity.
決策能力是指有能力理解和處理資訊，對你的護理和其他事務作出明智選擇。而這方面能力，可能因年齡相關的疾病，如腦退化症或阿爾茨海默症等，而被削弱。
What can impact my capacity to make decisions?
甚麼因素會影響我的決策能力？
Factors other than medical condition, such as emotional ties and incomplete information, can influence your decisions. Our advocacy services ensure you explore all options and understand the outcomes before making decisions.
除了醫療狀況外，情緒牽絆和資訊不足等因素也會影響正常決策。我們的倡導服務會確保你在作出決定前，充分了解所有選擇及其結果。
甚麼是預設照顧計劃？
Advance care planning involves expressing your values, beliefs, and preferences for end-of-life care while you can still make decisions. This ensures that your wishes are respected when you can no longer make decisions for yourself. It includes:
預設照顧計劃是在你仍有能力作出決定時，表達你對臨終護理的價值觀、信念和取向。這樣可以確保當你無法再自行作出決定時，你的意願能夠得到尊重和實踐。預設護理規劃包括：
• Documenting your values, desires, and preferences for end-of-life care
記錄你對臨終護理的價值觀、願望和取向
• Executing an enduring power of attorney to manage your assets
設立持久授權書來管理你的資產
• Creating financial arrangements for asset management
制定財務安排以管理資產
• Writing a will for asset distribution after death
撰寫遺囑以便在身後分配資產
• Making an advance directive for medical treatment decisions
制定預設醫療指示
• Regularly updating your care plans as situations change
隨著情況轉變，定期更新你的護理計劃
Why does advance care planning matter?
為何預設照顧計劃如此重要？
Advance care planning is vital to ensure that end-of-life arrangements reflect your wishes and preferences, maintaining your dignity even when you can no longer manage or make decisions yourself.
預設照顧計劃非常重要，即使在你無法再自行管理或作出決定時，仍能確保你的晚程安排符合你的意願和取向，讓你尊嚴備受尊重。
What is the capacity to make decisions?
甚麼是決策能力？
Decision-making capacity is the ability to understand and process information to make informed choices about your care and affairs. Age-related conditions like dementia or Alzheimer’s can impair this capacity.
決策能力是指有能力理解和處理資訊，對你的護理和其他事務作出明智選擇。而這方面能力，可能因年齡相關的疾病，如腦退化症或阿爾茨海默症等，而被削弱。
What can impact my capacity to make decisions?
甚麼因素會影響我的決策能力？
Factors other than medical condition, such as emotional ties and incomplete information, can influence your decisions. Our advocacy services ensure you explore all options and understand the outcomes before making decisions.
除了醫療狀況外，情緒牽絆和資訊不足等因素也會影響正常決策。我們的倡導服務會確保你在作出決定前，充分了解所有選擇及其結果。
Accessing Older Adults Advance Planning Support Services | 使用長者預設規劃服務
What are Older Adults Advance Planning Support Services?
甚麼是長者預設規劃服務？
Older Adults Advance Planning Support Services provides:
長者預設規劃服務提供以下支援：
• comprehensive information on advance care planning (financial, medical, and accommodation aspects)
全面預設照顧規劃的資訊（包括財務、醫療和居住安排）
• exploration of available options and understanding their outcomes
探討可行選項並了解其結果
• discussion of necessary professional assistance (medical, financial, legal)
探討所需的專業意見（例如醫療、財務和法律方面）
How can Older Adults Advance Planning Support Services help me?
長者預設規劃服務如何幫助我？
Support services offer a clear picture of your needs and the steps to meet them, ensuring well-considered planning with your interests, desires, and dignity in mind.
長者預設規劃服務清楚地找出您的需求以及滿足這些需求的步驟，確保根據您的權益、願望和尊嚴進行深思熟慮的規劃。
What specific issues can Older Adults Advance Planning Support Services address?
長者預設規劃服務可以解決哪些具體問題？
• Current or future healthcare planning
當前或未來的醫療護理規劃
• Current or future accommodation arrangements
當前或未來的居住安排
• Financial arrangements to support healthcare and accommodation
支援醫療護理和居住安排的財務安排
• Appointment of a trusted person to implement your plans
指定可信賴的人士執行你的計劃
• End-of-life planning
臨終規劃
• Arrangements for after-life wishes (funerals, legacy planning, etc.)
身後事的安排（如葬禮、遺產計劃等）
How do I access Older Adults Advance Planning Support Services?
如何使用長者預設規劃服務？
Contact us by phone or message to get started.
歡迎致電或發送信息給我們。
What should I expect when working with your team?
運用你們的團隊服務時，我應該期待甚麼？
You will receive guidance on various aspects of advance care planning, necessary information, professional assistance, and support in exploring and weighing options to make informed decisions.
您將獲得有關預設照顧計劃指導的支援、必要的資訊、專業協助以及探索和衡量各種選項以做出明智決定。
How are Older Adults Advance Planning Support Services different from legal services?
長者預設規劃服務與法律服務有何不同？
Older Adults Advance Planning Support Services provide information, discuss options, and support decision-making in advance care planning. They do not replace legal services.
長者預設規劃服務提供資訊、討論不同的方案，並在預設照顧計劃的決策過程中提供協助，但並不取代法律服務。
甚麼是長者預設規劃服務？
Older Adults Advance Planning Support Services provides:
長者預設規劃服務提供以下支援：
• comprehensive information on advance care planning (financial, medical, and accommodation aspects)
全面預設照顧規劃的資訊（包括財務、醫療和居住安排）
• exploration of available options and understanding their outcomes
探討可行選項並了解其結果
• discussion of necessary professional assistance (medical, financial, legal)
探討所需的專業意見（例如醫療、財務和法律方面）
How can Older Adults Advance Planning Support Services help me?
長者預設規劃服務如何幫助我？
Support services offer a clear picture of your needs and the steps to meet them, ensuring well-considered planning with your interests, desires, and dignity in mind.
長者預設規劃服務清楚地找出您的需求以及滿足這些需求的步驟，確保根據您的權益、願望和尊嚴進行深思熟慮的規劃。
What specific issues can Older Adults Advance Planning Support Services address?
長者預設規劃服務可以解決哪些具體問題？
• Current or future healthcare planning
當前或未來的醫療護理規劃
• Current or future accommodation arrangements
當前或未來的居住安排
• Financial arrangements to support healthcare and accommodation
支援醫療護理和居住安排的財務安排
• Appointment of a trusted person to implement your plans
指定可信賴的人士執行你的計劃
• End-of-life planning
臨終規劃
• Arrangements for after-life wishes (funerals, legacy planning, etc.)
身後事的安排（如葬禮、遺產計劃等）
How do I access Older Adults Advance Planning Support Services?
如何使用長者預設規劃服務？
Contact us by phone or message to get started.
歡迎致電或發送信息給我們。
What should I expect when working with your team?
運用你們的團隊服務時，我應該期待甚麼？
You will receive guidance on various aspects of advance care planning, necessary information, professional assistance, and support in exploring and weighing options to make informed decisions.
您將獲得有關預設照顧計劃指導的支援、必要的資訊、專業協助以及探索和衡量各種選項以做出明智決定。
How are Older Adults Advance Planning Support Services different from legal services?
長者預設規劃服務與法律服務有何不同？
Older Adults Advance Planning Support Services provide information, discuss options, and support decision-making in advance care planning. They do not replace legal services.
長者預設規劃服務提供資訊、討論不同的方案，並在預設照顧計劃的決策過程中提供協助，但並不取代法律服務。
Financial and Cost Considerations | 財務及費用考慮
How much will Older Adults Advance Planning Support Services cost?
長者預設規劃服務的費用是多少？
An initial 30-minute discussion with one of our team members is free of charge. During this consultation, we will help you determine which services you need and refer you to the relevant service providers. After this initial consultation, we can discuss any further costs. We aim to be affordable and accessible, as we offer this service to support the community.
我們提供30分鐘免費的初步諮詢，與我們的團隊成員進行討論。在這次諮詢期間，我們會協助你確定所需的服務，並推薦合適的服務提供者。在初次諮詢後，我們可以進一步討論有關的費用。我們致力於提供可負擔以致盡量普及的服務，以支持社區的需要。
長者預設規劃服務的費用是多少？
An initial 30-minute discussion with one of our team members is free of charge. During this consultation, we will help you determine which services you need and refer you to the relevant service providers. After this initial consultation, we can discuss any further costs. We aim to be affordable and accessible, as we offer this service to support the community.
我們提供30分鐘免費的初步諮詢，與我們的團隊成員進行討論。在這次諮詢期間，我們會協助你確定所需的服務，並推薦合適的服務提供者。在初次諮詢後，我們可以進一步討論有關的費用。我們致力於提供可負擔以致盡量普及的服務，以支持社區的需要。
About Us | 關於我們
What is HKMS?
甚麼是香港調解學會？
The Hong Kong Mediation Society is dedicated to resolving conflicts and promoting community harmony through mediation. We empower individuals, families, organisations, and neighbourhoods with mediation skills through educational workshops, training programs, and community outreach.
Our mission focuses on social harmony, fostering empathy, active listening, and collaborative problem-solving to build stronger, more resilient communities. We strive to transform communication and find mutually beneficial solutions for family disputes, neighbourhood conflicts, and business negotiations.
HKMS is an incorporated company limited by guarantee.
香港調解學會致力於通過調解解決衝突，促進社區和諧。我們透過教育工作坊、培訓計劃和社區外展活動，為個人、家庭、機構和社區提供調解支援。
我們的使命專注於促進社會和諧，培養同理心、積極聆聽及協作解決問題的能力，以建立更強大、更具韌性的社區。我們致力於改變溝通方式，為家庭糾紛、鄰里衝突和商務談判找到互惠互利的解決方案。
香港調解學會是一間擔保有限公司。
甚麼是香港調解學會？
The Hong Kong Mediation Society is dedicated to resolving conflicts and promoting community harmony through mediation. We empower individuals, families, organisations, and neighbourhoods with mediation skills through educational workshops, training programs, and community outreach.
Our mission focuses on social harmony, fostering empathy, active listening, and collaborative problem-solving to build stronger, more resilient communities. We strive to transform communication and find mutually beneficial solutions for family disputes, neighbourhood conflicts, and business negotiations.
HKMS is an incorporated company limited by guarantee.
香港調解學會致力於通過調解解決衝突，促進社區和諧。我們透過教育工作坊、培訓計劃和社區外展活動，為個人、家庭、機構和社區提供調解支援。
我們的使命專注於促進社會和諧，培養同理心、積極聆聽及協作解決問題的能力，以建立更強大、更具韌性的社區。我們致力於改變溝通方式，為家庭糾紛、鄰里衝突和商務談判找到互惠互利的解決方案。
香港調解學會是一間擔保有限公司。